How to win Friends and Influence People

Posted: April 23, 2009 in General

By Dale Carnegie

Tips on Building up Personal Relationships and Making People like you

Ø Don’t criticize, condemn or complain.

· What you don’t like others also don’t like. Your criticism won’t be welcome.

· Criticism makes others defensive and resentful.

· Positive Reinforcement works better.

Ø Become genuinely interested in other people.

· People are most interested in themselves.

· Remember people’s birthdays and their other important details.

Ø Talk in terms of the other person’s interests.

· Find the interests of others and talk about those things.

· If you know nothing of their interests, ask intelligent questions.

Ø Be a good listener. Encourage others to talk.

· Give your exclusive attention to others.

· Urge others to talk about themselves. Ask pointed questions.

Ø Make the other person feel important.

· People yearn to feel important and appreciated.

· Praise others’ strengths and they’ll strive to reinforce your opinion.

Ø Smile.

· Greet others with smiles and enthusiasm.

· Smiling comes through even over the phone.

Ø Remember People by their name.

· A person’s name to him is the most sweetest sound in any Language.

· Call people by their name and Acknowledge them

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